What's included
Your subscription includes our concierge service – we take care of you and your bike –, one maintenance inspection per year and insurance for insured damage according to your contract. You pay for unplanned repairs unless they are covered by insurance. We organise the repair with our partner workshop and tell you the cost before we start.
Insurance
Insurance covers insured events such as theft, vandalism and insured damage. The scope and conditions are set out in your contract.
Maintenance
One maintenance inspection per year is included in the monthly price to keep your bike in good condition.
Repairs
You pay for unplanned repairs, such as damage from use or wear beyond the yearly maintenance, unless they are covered by insurance. We organise the repair with our partner workshop in Berlin and tell you the cost before we start.
Help with breakdowns
If you get stuck, contact us in the app or by email. We organise the repair with our partner workshop.
Concierge service
Our concierge service is included in the monthly price: we are your point of contact, organise appointments and coordinate collection and delivery. Reach us via the app and email. We usually answer within one working day.
Ready for less car?
Choose your cargo bike and send your request. We usually get back to you within one working day.